I didn't get an email from you

Which emails we send, and what to check if one doesn't arrive.

We email the account owner when:

A payment doesn’t go through, when your line becomes temporarily unavailable, when it’s back on, and if the account closes.
You get a refund.
Someone enters a wrong recording PIN too many times.
Your line gets far more calls than usual in a day.

When you sign in, you may also get an email with a code.

If an email doesn’t arrive

Wait a few minutes.
Look in your spam or junk folder. If it’s there, mark it as not spam.
Check the address on your account. See Change your email, password or phone.
If you use a work or church email, ask whoever runs it whether outside emails are being held.

Still nothing? Email support@dialamessage.com.

Updated October 12, 2026

I can't sign in
Get back into your account.
Change your email, password or phone
Update the email address, password or mobile number you sign in with.
If a payment fails
What happens when we can't charge your card, and how to fix it so your line keeps working.

Email support@dialamessage.com. Tell us your phone number and what you were trying to do, and we'll get back to you.