Terms of Service

Last updated October 6, 2026

These terms govern your use of DialAMessage ("the service"). By creating an account or using the service you agree to them. If you use the service for an organization, you confirm you may accept these terms for it.

The service

DialAMessage lets you publish recorded audio that people can hear by calling a phone number we provide, or on a web listening page. Features described as "coming soon" are not yet available.

Your account

Keep your login secure and your contact details current. You are responsible for activity on your account.

Payment

• Plans are billed in advance, monthly or yearly. Phone listening minutes and other usage beyond your plan's allowance are billed at the rates on the pricing page.
• You pay before a phone number is provided. There is no free trial.
• Money-back guarantee: you may request a full refund of your first subscription payment within 14 days of that payment. Usage beyond your plan's allowance is not refunded. A refund closes the account and releases its phone numbers. One refund per customer.
• If a payment fails and is not resolved, your lines may play a "temporarily unavailable" message after 10 days, and your numbers may be released after 30 days.

Phone numbers

We provide phone numbers for use with the service while your account is active. Numbers are not your property and may be released after your account is closed or unpaid as described above.

Your content

You own the audio and text you publish. You give us permission to store, process, convert and deliver it as needed to run the service. You confirm that you have the rights to publish it and that it follows our Acceptable Use Policy. Lines are public: anyone with the number can listen.

Contacting listeners

Where the service lets you send texts or place calls to listeners, you may contact only people who have agreed to hear from you, and you must honor opt-out requests. You are responsible for any contact list you provide.

Not for emergencies

DialAMessage is not an emergency service and must not be relied on for emergency alerts or to reach emergency services.

Availability

We work to keep the service running, but we do not guarantee it will be uninterrupted or error-free. We may change or discontinue features with reasonable notice.

Suspension and termination

You may cancel at any time. We may suspend or close an account that breaks these terms or the Acceptable Use Policy, or that puts the service or others at risk.

Disclaimers and limitation of liability

The service is provided "as is". To the extent the law allows, we are not liable for indirect or consequential damages, and our total liability for any claim is limited to the amounts you paid us in the 12 months before the claim.

Changes

We may update these terms. We will update the date above and notify customers of significant changes. Continuing to use the service means you accept the updated terms.

Contact

support@dialamessage.com