My audio message sounds bad on the phone

Phone calls carry a narrower range of sound than a computer or headphones, so every recording sounds a bit flatter on the phone. Your listening page plays a higher-quality version. We also even out the volume of every audio message, so a quiet recording isn’t too quiet on the phone.

For the clearest sound:

• Record somewhere quiet, away from fans, traffic and echoey rooms. A room with carpet, curtains or furniture helps.
• Stay close to the microphone, about a hand’s width away, and keep the same distance as you speak.
• Use headphones if anything else is playing aloud while you record.
• Speak a little slower than usual. It helps a lot on the phone.
• Go easy on background music. Music under speech can make the words harder to follow on a phone.
• Upload the best copy you have. If you’re exporting from editing software, an MP3 at a normal quality is plenty.

Then call your line to check. To replace an audio message, upload the new version, publish it, and archive the old one.