Cancel your account
How to stop your plan, and what happens to your number and recordings.
Within 14 days of your first payment, use the money-back guarantee. It cancels your plan, refunds your payment and closes the account. See The money-back guarantee.
After that, email support@dialamessage.com from the email address on your account and tell us you’d like to cancel. Cancelling isn’t available in the dashboard yet.
When an account closes, its phone number is released and can’t be recovered. Your recordings are kept.
Just need something smaller? Change your plan instead.
Updated October 12, 2026
Related articles
- The money-back guarantee
Not right for you? Get your first payment back within 14 days.
- Change your plan
Upgrade straight away, move to a smaller plan at the end of your billing period, or switch between monthly and yearly billing.
- Plans and phone minutes
What each plan includes, how phone minutes are counted, and what happens if you go over.
Still need help?
Email support@dialamessage.com. Tell us your phone number and what you were trying to do, and we'll get back to you.