If a payment fails
What happens when we can't charge your card, and how to fix it so your line keeps working.
If we can’t charge your card, we email you. Your line keeps working while we try again over the next few days.
Fix it
- On your dashboard, choose Billing.
- Choose Update card and see invoices.
- Update your card on the secure billing page.
Once the payment goes through, everything works normally and we email you to say so.
If it stays unpaid
- After 10 days, callers hear “This line is temporarily unavailable. Please try again later.” Updating your card brings your line back right away.
- After 30 days, we close the account and release its phone number. Your recordings are kept.
We email you at each step, so check the inbox for the email address on your account.
Updated October 12, 2026
Related articles
- Invoices, receipts and your card
See and download invoices, update your card, or change your billing details.
- My line doesn't answer, or says it's unavailable
What each announcement callers might hear means, and how to fix it.
- Plans and phone minutes
What each plan includes, how phone minutes are counted, and what happens if you go over.
Still need help?
Email support@dialamessage.com. Tell us your phone number and what you were trying to do, and we'll get back to you.