Change or reset your recording PIN
Forgot your PIN for recording by phone? Set a new one in Line settings.
For your security we never show a PIN again after it’s set, so if you’ve forgotten it, set a new one.
- On your dashboard, choose Line settings and find Record by phone.
- Choose Change PIN.
- Write down the new 6-digit PIN shown on the screen.
The old PIN stops working straight away. Let anyone else who records by phone know the new one.
Locked out?
After 5 wrong PINs in an hour, recording from that phone is locked for one hour and we email the account owner. Wait an hour, then call again with the right PIN. If the wrong PINs weren’t from you or your team, change your PIN.
Updated October 12, 2026
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Still need help?
Email support@dialamessage.com. Tell us your phone number and what you were trying to do, and we'll get back to you.