The money-back guarantee
Not right for you? Get your first payment back within 14 days.
There’s no free trial, but there is a guarantee: within 14 days of your first payment, you can get that payment back in full.
- On your dashboard, choose Billing.
- Under 14-day money-back guarantee, choose Request a refund.
- Read what happens, then choose Refund and close my account.
What happens
- Your account closes straight away.
- Your phone number is released at once and can’t be recovered.
- Your recordings are kept.
- The refund usually reaches your card in 5 to 10 business days. We email you a confirmation.
Only the account owner can ask for a refund, and the guarantee applies once per card and email address. Charges for extra phone minutes aren’t refunded.
The Request a refund button disappears when the 14 days are up. The page shows the last day you can use it.
Updated October 12, 2026
Related articles
- Cancel your account
How to stop your plan, and what happens to your number and recordings.
- Plans and phone minutes
What each plan includes, how phone minutes are counted, and what happens if you go over.
- Change your plan
Upgrade straight away, move to a smaller plan at the end of your billing period, or switch between monthly and yearly billing.
Still need help?
Email support@dialamessage.com. Tell us your phone number and what you were trying to do, and we'll get back to you.